For Parents

Frequently asked questions

If you have a question and cannot find an answer below, please ask one of our staff member, chances are we can help.

"Am I eligible for subsidy?"
"Is your facility licensed?"
"What qualifications does your staff have?"
"What are your hours of operation?"
"Do I need to make an appointment to visit you?"
Still have unanswered questions?

If you have a question and cannot find an answer here, please ask one of our staff members, chances are we can help. You can also get more information or request translation services by contacting the Child Care Subsidy Service Centre at 1-888-338-6622 or by mail at PO Box 9953 Stn Prov Govt Victoria BC V8W 9R3.

Documents and forms

Here are some of the forms you'll need to register your child. They are in PDF format and require Adobe Acrobat Reader to open them, you can download it here.

Our fees schedule

The following fee schedule applies starting April 1st, 2024. Please note that we update our fees yearly and these fees only apply until March 31, 2025


Services provided Fees
Daycare Fees Parent Fees after Government Child Care Fee Reduction Initiative ($900)
Full-time daycare (under 18 months) $1637.70 $737.70 / month
Full-time daycare (18 months – 3 years) $1519.25 $619.25 / month
Other fees
Late pick-up $1 / minute (payable at the time or deducted from deposit)
Late payment $10/day
NSF cheque $50